Refunds
Last updated 21 October 2026.
The deadline
The 48-hour clock starts when we have all three: your footage, the final master, and the payment. Founding orders are delivered in the order they were paid. The free preview comes first and costs nothing, so you see your own footage cut before you pay.
When you get your money back
- We miss the deadline: full refund of what you paid for that order. You keep anything we deliver late.
- We can't take the order (rights problem, unusable footage, we're full): full refund.
- Otherwise payments aren't refunded. Your order includes a revision round, so ask before you give up on an edit.
How refunds are paid
UPI payments go back by UPI to the account that paid; Gumroad payments are refunded through Gumroad. We send them within 3 working days of the missed deadline.